Behind conflict there is the question of trust. Leadership is built on mutual trust, and trust cannot be imposed or bought, it must be earned and maintained. This is a difficult task, since trust is the only way to build trust, and the level of trust achieved can easily be undermined, even unintentionally, by inappropriate communication by leaders in tense situations.

What does this course offer?

The course will provide you support in resolving existing conflicts and become a role model as a leader in your community.
If you are interesteed in developing the quality of your relationships, this course is for you. You will be introduced to a coherent set of communication skills that will help them you enhance the motivation, creativity and loyalty of the people you work with, resulting in quality work and constructive cooperation.

What topics does the course cover?

Me and conflict resolution
- My typical conflict management style
- Identifying my goals

Effective feedback
- A new approach to the behaviour of others
- Identifying the problem owner - the key to clear communication
- How to give positive feedback?

Supporting skills
- When to listen to others, when not to?
- Supporting others' problem solving
- Effective, helpful responses

Confronting skills
- Confrontation to win cooperation
- Conditions for effective confrontation
- Avoiding predictable negative responses

Resolving conflicts
- How does this work in real life?
- Win-lose conflict resolution methods
- Win-win conflict resolution

Clash of values
- Understanding the values and perspectives of others
- Influencing and accepting others' values
- Changing ourselves to reduce conflict

If you want to learn...
- how to express respect for your colleagues,
- how to be more receptive to others' initiatives
- how to resolve conflicts between colleagues without losing
- how to use new skills to engage your colleagues and increase their participation

...then we look forward to welcoming you on our course!